Reviews - Crompton Brothers Automotive

WHAT OUR CUSTOMERS SAY

OUR REVIEWS

Crompton Brothers Automotive

4.7

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Diana L.

Totally fabulous service. This is the only place I take my cars for service.

Christopher W.

We have bringing our beloved 1996 Ford Campervan to Crompton Brothers for a few years now and they continue to provide exceptional work with friendly service time and time again. Not only are they... equipped to handle our over-height, hi-top van, they have the expertise to manage working on late model vehicles. When you see a shop servicing fleet vehicles for our community's 'First Responders' you know its the best place to go.read more

Chris C.

Quick and easy. Friendly front desk and crew. 🙏

R P

My family's two cars have been serviced by Crompton Brothers Automotive for decades, and I have the highest praise for their work. Our cars are 25 and 30 years old, so the cars go in for repairs a... few times per year. The care given by Crompton's is why the cars are still running so well.Riaz and Derek are very knowledgeable, thorough in their work, and very honest. I cannot tell you how many times (including today, April 2025 with Derek) that they have said that there was no need for parts to be replaced, and that they just did some minor tweak at no charge to me. Honesty is their strong point, right up there with quality workmanship. As well, Tammy calmly manages the appointments and paperwork for this busy business. Everyone there is great!read more

Nirmal K.

Riaz and the team have helped me out so many times over the years. Always reliable, fair and friendly.

Rose H.

Riaz ,Tammy and the whole crew are wonderful to work with. Been going to them for years. Never disappointed with their work. Just glad that they are so close by. Keep up the good work Crompton Crew.

Philipp M.

Derek is a terrific Mechanic. I took my car in as the "check engine" sign was on, but the reason was due to a loose gas cap that he identified with no charge. Always tough to find an honest... mechanic, but Derek and Crompton Brothers can be trusted.read more

Shauna B.

Riaz and Derrick, and gang are all wonderful here at crompton, work is always done to perfection and always treated great. My only wish is that they were open on Saturdays.

Bruce M.

I have been going to Crompton's Automotive for nearly 25 yrs. Great customer service , professional and thorough in fixing any repairs, honest and completed in a timely manner.

Max K.

Absolutely amazing service! Very honest, friendly, and thorough. Excellent job at communicating what is wrong with my vehicle and what is required to fix it. Car is running better than ever!

Sim

Amazing service with amazing people! They fixed my tire in less that 15 mins and were friendly and courteous! A gem in the area!

Maren C.

It's great to find a shop that not only does good honest work, but are excellent at communicating and explaining all the work they are doing. I had a couple outstanding issues with my vehicle which... they diagnosed right away and sent a full write up on with photos included. I also have 2 other family members who had similar good experiences, good shop all around.read more

I’ve been bringing my cars to Crompton Brothers for around three years now. They are always friendly and professional and timely and honest. Even though I live in Seattle now, I still wait until I... visit Vancouver to do get my car maintained for anything more than an oil change. Highly recommended!read more

Gregorius Davelyn U.

Been here a couple of times and never disappointed. Derrick gave me a thorough explanation and suggestions about my car and they aren’t trying to charge me anything that unnecessary. Special shoutout... to the owner as well, Amir helped me got more money than I expected when I tried to sell my car to other party.read more

Lou T.

Timely service, detailed analysis of the needed repair, high tech updates with video, a solution that didn't break the bank, expansive and in-depth follow-up, a shop-wide sense of humour. Happy... customer.read more

Tyler M.

Honest, fair, and consistently communicative. ZERO HIDDEN CHARGES OR REPAIRS YOU DON’T NEED. Zero scam culture at this shop, unlike jiffy lube and all those other franchised based SCAMMER... “mechanics”. Make the right choice; choose Crompton Brothers every time!read more

Marcelo M.

As usual, great service, honest and friendly.

Maryam C

This shop comes highly recommended, and I can definitely see why! My usual mechanic books weeks in advance and I really needed to get my absolute lemon of work van (don't get a Dodge Grand Caravan... unless you love wasting money on repairs) looked at as soon as possible. Tammy, who is very sweet and friendly, was able to schedule me in the next day. I spoke to Derek, who was very kind and patient with me. He explained the issue my vehicle has, and went over my extended warranty policy and even offered to speak to them for me. In the end we realized my warranty was expired due to mileage, and he told me matter of factly that the best course of action would be to trade my vehicle in for a more reliable make. Although it wasn't what I was hoping to hear, I'm very happy he was so honest with me. It built a lot of trust, and it gave me the push I needed to search for a new vehicle - which I then took to them for a pre purchase inspection the following week!I'm very grateful that I came to this shop and I'll definitely be back.read more

Paul H.

I was advised by my brother to have a car pre purchase inspection on any car. Riaz’s team found an oil leak on the motor of the car during its inspected. The leak was not found by the dealer’s own... 130 point inspection. So I didn’t buy that car. I brought another car in and they found 0 wrong and was happy as can be. Riaz, Derrick and team thanks for helping to purchase my new vehicle. I highly recommend Crompton Brothers.Excellent, trustworthy and professional service so make note of their phone number.read more

Justin Y.

Great communication, very accommodating and fast service. Very pleased to have found these guys to work on my Mercedes sprinter!

Brett R.

Super happy with Crompton Brother's service. They are very kind and quick.

Ernie S.

Very thorough SUPER service!

Colleen S.

Riaz and his crew at Crompton Brothers were amazing! They were friendly, listened tentatively to all of my concerns, communicated the issues that were found, and fixed my truck in a speedy time... frame. I felt really comfortable and would highly recommend Crompton Brothers to my family, friends, and colleagues.read more

Terry M.

Fast Friendly No Rip-Offs. I had a flat tire which Crompon diagnosed to a drill hole in my rim. I had originally gone to Canadian Tire hoping they would cover my flat under warranty, but they... refused to do so; saying the tire had no leak. Seems I was victim of some sort of new and cruel vandalism! New rim, new tire, and I was good to good the next day. The safety and service checks are awesome because Crompton are diligent concerning identifying small issues, before they become expensive issues. I've been to Crompton before, for brakes and clutch. The speed of service, quality work, and price can't be beat !!!!read more

Larry T.

I came in with a brake problem and they were able to completely fix the brakes and they did it all in the same day, on a Friday. They were also able to give me an indication of any future problems... that could be fixed.Great shop would definitely recommend these guys for automotive repairs.read more

Ruth R.

Crompton Brothers has been the most reliable, honest, and competent shop for my truck - head and shoulders over any other garage service I have received.Riaz is friendly, professional and... reliable.He offers a fully serviceable garage for all my needs.His mechanics are excellent!My 2007 Ford F150 runs like new!read more

Elizabeth S.

The gratitude we have for the entire Crompton Brothers team is 10 stars! We were in Burnaby from the US in our RV and our tow vehicle (Ford F-150) stopped working. From helping us to arrange a tow to... final check out the service, knowledge and communication of this shop is bar none. The best we have had anywhere. We highly recommend this shop and this team!read more

Andrew M

This place is fantastic and are dog friendly. After purchasing a vehicle in Alberta where the previous owners we not truthful of the state of the vehicle. I took it to Crompton as luckily they are... open an hour before everyone else and with a busy work schedule the little things matter. The vehicle is now in terrific working condition thanks to the team here and I mean night and day difference on how my SUV drives. This is the place to take your vehicle for honest and reliable work.read more

Sandra H.

Excellent service - friendly, honest - this is my new 'go to' place

Jimmy Y.

I am really impressed the with professionalism displayed at Crompton. They were very honest and only performed servicing after you agreed to it.Overall my experience was positive and I would... recommend going to Crompton if you are in the Burnaby area.Shout out to Riaz / Derek and the rest of the team there.read more

Dr. Robert N.

Always great service

Susan C.

Crompton Brothers Automotive are very accommodating, friendly, and honest. They do the outmost best to accommodate my personal situation and I really appreciate it. They always do an excellent job... and take excellent care of my car.read more

Eileen F.

Latest service was a small one involving damage to a rearview mirror. However, it was handled expertly and definitely to my satisfaction.Thank you, Tammy and Derek.

S. S.

My coworker recommended this place to me, and from the moment I phoned to the moment I picked up my keys it was a really good experience. It’s hard to find a trustworthy place to take your vehicle,... and I don’t have a great knowledge of cars, so it’s always stressful when something goes wrong. These guys got my issue resolved, were super nice and communicative throughout, and I was back on the road in just a few hours. Will be back for sure for any future maintenance!read more

Stefan S.

This is one of those old school reputable and knowledgeable mechanic shops you used to hear about. Truly a dying breed are these shops in the Greater Vancouver area. No sneaky tactics, just straight... to the point and honest in their diagnostics. Definitely my new go to and recommended mechanic shop in town. Hopefully they hold out and don't sell out like alot of shops around town lately. 5 stars well deserved.read more

kevin d

Excellent service and at a fair price. I was referred to this shop by a friend and took my truck in yesterday to get some maintenance done.I went there a second time to get a pre vehicle inspection... and had absolutely no regrets. Riaz and his team are stand up trustworthy mechanics. I would advise anyone to go here. It has come up randomly where crompton brothers has come up in conversation with a few people and everyone has great things to say about these guys. They have police and Canada post contracts for a reason!read more

Diana Lang, B.

Honest and professional. Everything you want in an automotive repair shop. I won't take my car anywhere else. Thanks, Crompton Bros.

Donald M.

Friendly, knowledgeable staff. Excellent service. I now have a place close to home to bring my Jaguar for repairs

Cheryl G.

My radiator blew on the road last Sat., I called a friend in the area who recommended Crompton Bros.Automotive here in Burnaby. Their recommendation was validated by the BCACC driver/mechanic who... towed my car there Sat. for repair. I followed up with them when they opened on Mon morning and they were already getting it up on the hoist to make an assessment. They soon followed up with a detailed written report and had the rad and temp gauge replaced and the engine checked out the following morning. Pricing was fair, work done without delay, staff and owners alike were pleasant to deal with. I would highly recommend their services! Thank youread more

Moto G P.

Tammy and Derek are awesome! The repair was spot on.

salima S.

I have been taking my car for the last 2 1/2 years to Crumpton Brothers, and that was the best choice I ever made in my life. They are polite. They’re kind their honest they will tell you exactly... what the problem is and give you solutions and then the rest is up to you, I gave them A+ thank you guys for everything you guys did for me 😍read more

Kev & Christy W.

I Asked these people to do a pre purchase inspection on a vehicle I had never seen as I am on Vancouver Island, Tammy and the rest of the guys I spoke to were super helpful and professional. Got me... in next day and got one of the most detailed reports I've ever seen. They gave me their honest opinion on the car and not only saved me the cost and hassle of travelling to Vancouver but actually saved me thousands of dollars as the car had issues! Thank you guys. That was exactly the type of service I was hoping for! Excellentread more

George C.

Made an early morning appointment. Dropped off the car and it was ready in under an hour. Riaz gave some great advice for an easy self-fix for an otherwise expensive OEM replacement.

Cordis Draco S.

Friendly, very flexible, and extremely considerate of their customers (1st impression)

emm D.

The Crompton guys have not changed since the first time I dropped my old Mazda Minivan in 2017 for a repair. Recently, I needed to have my Subaru 2007 serviced after the check engine light came on.... As is the case with old cars, there are hidden issues that may come up once an expert mechanic deals with the issue at hand. The candor, professionalism and genuine empathy with which Derek and Riaz explained the situation were second to none. Now my Subaru is back on the streets with confidence and a big smile on her face. Kudos to Crompton Brothers!!!read more

Andrew M.

So happy to have been referred to this place. Professional, knowledgeable and they really do go the extra mile for their customers. 100% trust in their work and recommendations.

Kat “Kat D 13” D

Amazing shop and staff! I was skeptical when I foundCromptons as I had the run around from several dealerships on what my BMW required for work. This team was respectful, gave me a detailed outline... of work required along with a rating on what needed to be done first. Service was fast, and it cost less than expected. Staff are beyond friendly, helpful and odd to say - but they are fun. I cannot say enough good things about my experience and Compton's is my go to shop from now on. Thank you Crompton's team for restoring my confidence and trust in an automotive shops. As a plus, they support Action for Animals in Distress - good people for sure !read more

Caressa M.

Riaz and team did an excellent work for my car. The entire team are professionals and very accommodating. Highly recommended!-Caressa

Greg

Great friendly service, knowledgeable staff! They do a great job of keeping a 42 year old Volvo 245 going!!

Kayseen B.

I cannot recommend Crompton enough! Their expertise and professionalism truly shine through in every aspect of their service. The owner Riaz was transparent and communicative from diagnosing issues... to providing efficient and effective solutions, he consistently exceed expectations. The staff is friendly (Tammy and Derek provided treats for my kids and dog), and the prices are fair. My car runs better than ever thanks to their expert care. If you're looking for a reliable and trustworthy auto mechanic, look no further than Crompton Brothers.read more

Michael F.

Great team at Crompton - Highly recommend this shop!!!

Robert P.

Riaz and his team were PHENOMENAL as always. I just wish my Doctors were as good at fixing my old body as they are at fixing my old Jeep!!! Thanks again everyone. Rob P.

Jas L.

Awesome customer service, communication and quality of work.

Gareth E.

Crompton has always been super helpful and tackled some of my vehicle’s obscure issues. Always appreciate their service, recommendations and kindness.

Sara J.

Not only were they able to get my car in a few days after I had called, they also got in fixed in a timely manner. I was only without my car for 2 days. Way faster than I expected. I also only dealt... with Derek. He was nice and friendly. Explained everything to me and made sure I was comfortable with everything before moving forward. Will be recommending to my friends for sure.read more

Phillip C.

Everyone in my family takes their vehicles here! Service is always top notch. No hidden fees or outrageous pricing. Emails and text message with photos and diagnostic reports. Pricing give before... work is completed. Great business all around!read more

Katrina L

Brought our vehicle in that could not be driven for a second opinion. Appreciated the photos we received of the issue and how they took the time to diagnose the issue and assess if there were any... other associated problems. We also appreciated how Riaz explained our options and did not rush us to make a decision. Vehicle seems to be working fine now. Would recommend their services.read more

Nira W.

Riaz and Derek were wonderful in accommodating me for an emergency car check on the same day! They were very communicative, extremely informative, and helpful. As a woman I felt very comfortable and... appreciated their honesty and communication. Derek showed me exactly where the issues may be and made sure I understood what he was saying without being condescending, like most auto mechanics have been in the past. Will definitely be back for any other repairs needed and would definitely recommend!read more

Rocesa R.

Professional quality service, Would recommend for all car services! Thanks!

Ardeth E.

Excellent communication from personable staff. My vehicle and I were well taken care of, especially given that we arrived on short notice and were scheduled in without delay.

Rick F.

Incredible service with knowledgeable polite staff. Would recommend for all your car needs.

Willy B.

Professional quality service, thank you.

Michele R.

We brought our converted gmc skoolie because we needed an oil change and a diagnostic related to a "check engine" error. After the diagnostic was ready, they sent a complete report of what they... found in a good state, the things that we needed to keep an eye on and the repairs needed to continue our trip in complete safety. After giving us some advice, they let us decide which repairs had to be done. They were transparent about the prices for parts and labor since the beginning and got the job done as soon as possible and in the best possible way. They also let us and our cats stay in the shop while we looked for an accommodation for the night. Thank you Derek, Riaz, Tammy and Remo for your kindness, your honesty and your excellent job!read more

Bob C.

Friendly folks, great service and excellent advice. This is a five star operation. Highly recommended.

Joanne F.

I was 100% satisfied with the quick and friendly service I received and felt very much respected by the staff. It was my first visit but I have already recommended them to 2 female family members.

Lena G.

Outstanding customer service and timely vehicle repairs

Doris B.

Always professional, funny & able to provide a service when you need it ... definitely will recommend them for auto servicing

Robel M.

Great job and very good customer care

sutha P.

Great team 😊

Khaled N.

Amazing service from the whole team. Derek was able to help quickly and provided me with lots of information and context on the repairs required.

Harry S.

My dealings with Derek have always been very positive. Derek is very knowledgeable and excellent at his craft. I can always count on Derek for advice, timely and great service. In addition, Derek has... fitted me in at short notice for emergency repairs. I highly recommend Crompton - the front office staff are also very pleasant and helpful.read more

Jon G.

Tammy and Riaz impressed me with outstanding professionalism. They took a careful look at the repairs needed on my vehicle, and were keen to diagnose thoroughly before going ahead with any... unnecessary work. Highly recommend.read more

Naomi

Unreal service! Riaz and Derek helped me beyond what I was used to expecting from other auto repair shops. I can’t thank you guys enough for what you’ve done for my car and me!

Derek M.

Excellent, trustworthy and personal service. Keep Crompton Bros. in your phone for all your car maintenance and repair needs!

Kim C.

Riaz and his team always find time to help us when our vehicles are giving us a hard time. They do a great job, provide awesome customer service, and I feel very fortunate knowing I have a... trustworthy place like Crompton Brothers Automotive to take our vehicles!read more

Khoda D.

very professional and nice people. Thank you

shankar.c M.

Very good place for vehicle repair

Flora H.

This is the only Burnaby auto repair shop for BMW repairs and maintenance! They make you feel special

James F.

Professional and Helpful!I've been going to them for almost two decades and have always received great service.Tammy and all the front office staff are always ready to listen - even when I ramble a... bit. And she can help, even for things they don't service! She knows cars and car service.I've been known to drop in and ask them to have a look because the dash light just came on... and they helped me out!Expect them to be busy, because they do good work, and they have a lot of regular customers - like me. They helped me keep my Civic on the road, then kept my SunFire in top shape, and now it's a newer Accord.Always helping me control costs, while keepng my vehicle safe and functional.Thanks guys!read more

Des L.

I feel these guys take care of you properly. Things like not over-torquing the oil plug and filter housing show a level of professionalism that is missing in many oil change and auto shops. I also... like their inspection reports.read more

Garnet Ryder (.

Excellent people and services. They evaluate what is necessary and nothing you don't need. They will provide advice on additional repairs and when they recommend they be completed.

Ganimed N.

I had a good experience. I mean I wasn't happy with the findings but that's the car's fault for being weak, but jokes aside, Riaz was honest about the complexity of the issue and told me that its... better to consult infinity dealer as they may have more experience dealing with these type of issues inherited by G37 engines.read more

Craig Y

Went for a regular service as a first timer. Was looking for an auto shop in my new hood.Pleasant and efficient service with a super convenient online assessment portal that lets me see photos of... the work needed.Fast and reasonably priced too. Think this might be my new spot.read more

Leo Carl M.

Excellent service,friendly and knowlegeable mechanics

kynobu

Quality of service and staff are unreal. Riaz really showed that he cared from the first conversation. Great communication and clarity the entire time, from the calls to the photos and video report... received of the issues at hand. Above and beyond. Cannot say enough good things about my experience. Will be a customer for life.read more

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